Shipping policy

🚚 Shipping Policy

Thank you for shopping with us! Below you’ll find everything you need to know about how we process and deliver your orders.

As a family-run business, we do our very best to get your items to you quickly, safely, and with care.

All orders are processed within 1–3 business days (excluding weekends and bank holidays).
Orders placed after processing hours or during busy periods may take slightly longer, but we’ll always keep you informed.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details (where available).

We currently offer shipping across the UK.

Shipping costs are calculated at checkout based on your order size and delivery option.

✨ Free UK delivery may be available on selected orders or during promotions.

International shipping may be available on selected products.

Delivery times vary depending on destination
Any customs duties, taxes, or import charges are the responsibility of the customer

Please note that international orders may experience delays due to customs processing beyond our control.

Please ensure your delivery address is entered correctly at checkout
We cannot be held responsible for delays or lost parcels due to incorrect or incomplete addresses
If a parcel is returned to us due to address issues, additional shipping charges may apply

While we aim to meet all delivery timeframes, delays can occasionally occur due to:

If your order hasn’t arrived within the expected timeframe, please contact us and we’ll be happy to help.

If your order contains multiple items, they may be dispatched separately to ensure quicker delivery. You’ll be notified if this happens.

If you have any questions about shipping or your order, please get in touch:

📧 Email: taylor.estelle@gmail.com

We’re always happy to help and will respond as quickly as possible.